Symphony Pro

Symphony PRO is designed specifically for retailers seeking high speed transaction entry and secure data recording at the Symphony POS (Point of Sale). Symphony PRO, the back-end server constantly monitors the Symphony POS terminals to ensure constant real-time updates to its database. Symphony POS is an easy to use, easy to manage point of sale system. Symphony POS uses some very innovative technology available for retailers including OPOS and the standard interchange language (S.I.L.). Symphony POS operates on either a traditional keyboard-driven ST-7000 terminal or a ST-70 for a touch screen. Symphony POS offers true system wide redundancy and full stand-alone capability. Fully distributed system and data files means a no down time approach to the mission critical front-end operation of a retail store.

Symphony POS adds the potential for extra revenue the moment it is delivered to your store. The software offers an easy to configure advertising module that displays text, pictures and movie clips on a portion of the sales screen, or on a secondary monitor. The advertising can also be set to run full-screen after a programmable delay. The cashier monitoring and electronic journal system are tools that were designed to ensure that your data is not being fraudulently manipulated.

Symphony PRO can operate as an independent stand-alone system, or as a part of a company wide information system. If you have extensive requirements in your back-end feature list, Symphony PRO will easily connect to powerful third-party management tools. Symphony PRO allows complete integration with other software by providing easy to use data import and export routines.

Symphony POS offers the front-end features required to build effective loyalty programs that keep people coming back to your store. Create your own in-store marketing effects with features like coupon multiplication, the rebate coupon generator, special customer pricing, price comparisons, points tracking and more. You won’t run out of innovative ways to increase customer traffic with Symphony POS.

POS & Invoicing:
  • Full-featured POS

  • Touch Screen or Keyboard operation

  • Tender presets $5, $10, $20, 450

  • Individual screen design for cashier and customer when using dual monitors

  • Preferred Shoppers with point management, price level assignment, discount status, etc.

  • Customer entry with recalculation of pricing for preferred shoppers.

  • Suggested retail price with "You Saved" printing.

  • Electronic discount with $ amount or % off.

  • Unlimited number of price levels per item.

  • Regular price, split price, mix and match price, limited quantity discount pricing.

  • Multiple discounts and coupon functions

  • ECL (Electronic Coupon Link)

  • Touch screen option guarantees simple operation

  • Operator leading messages

  • PLU and Account search on screen

  • Flip Charts for item search

  • Suspend sale with resume from any terminal

  • Price Batch Maintenance – Promo Batches (start and end dates) and automatic resolution for conflicting date ranges

  • Uses Best Price system

  • Training Mode

  • Other Functions -Multi-lingual messages (currently supports English and French), Price inquiry, Status Shift (tax, scale, Food Stamps, WIC), Floating Cashiers

  • Hold Transactions


    • Customer Accounts:
  • Accounts with real-time balance and credit limit

  • Charges with account balance verification

  • Charge Stub or full invoice print

  • Credit limit, check payment limit

  • Multiple contacts per account

  • Previous purchase review from the POS

  • Item Tracking

  • Discount by price level link

  • Detailed Purchase History

  • Points Tracking

  • Price Level per Preferred Shopper

  • Picture Identification on the operators screen

  • Detailed Reporting


    • Security:
  • Negative check file sharing to ensure check cashing limits and security

  • Item Correction, past item void, past sale void, void all, refund/exchange with programmable limits and manager authorization.

  • Real Time Transaction monitoring

  • POS functions restricted by operator level

  • Complete history of Cashier Transactions


    • Lane Monitoring:
  • Runs on any PC on the local network

  • Monitor multiple lanes simultaneously
  • Output data to serial or TCP/IP port for external video surveillance system



    • System Architecture:

    Server based communications:

  • Fully redundant databases
  • Centralized Data Management

  • Sales transactions maintained on POS for 30 days to ensure data redundancy
  • All file communications are executed by the server meaning no down-time on lane

  • SQL database server
  • Server maintains setup files for quick restore of damaged POS terminal

  • Each lane includes an item file with price pending file.
  • Standard Interchange Language (SIL) compatibility

    In-Store Data Exchange:
  • Each lane runs from a local hard drive and from a completely independent local database

  • Sales data is processed by the back-office software as each transaction is completed which means that no day end process is required.
  • Continuous front-end operation and unassisted recovery in the event of back-office system failure.



    • Back-Office Functions:
  • Easy Item File Maintenance

  • Single account file for Accounts Receivable, Preferred Shopper and Negative check
    No End of Day required
  • Over 100 reports available – Financial, Cashier Productivity, Customer Statements, Frequent Shopper, Inventory, Item Movement, and much more.
  • Report History in a Calendar Format selection for daily, weekly, monthly and yearly review.



    • Inventory Tracking:
  • Minimum and Maximum stock levels

  • Automatic Purchase Order Suggestion
  • Receive with or without a Purchase Order

  • Lot pricing for single/case item
  • Cost / case pack size

  • Parent/ Child relationship
  • Stock Control flags per Item

  • Multiple Vendors per Item
  • Quantity Break Costing with active data range and per dollar or percent off

  • Reports store cost as items are sold
  • Vendor table maintains contact information

  • Vendor Item code or UPC code can be used for ordering or receiving


    • Price Batching:

  • Price Change Batches with an effective date
  • Promotional batches with Start/Stop Date

  • Batch report with add loss reporting
    • Auto resolution for conflicting date range, uses bet price logic


    Electronic Journal:
  • EJ with search capability

  • Records all sales data for review
  • Data stored on each lane and on back-office system

  • Find transactions from the EJ at the click of a button
  • Reprint a single transaction or print the results of a user defined statement



    • Gift Certificate:
  • Integrated Gift card or Gift Certificates

  • Gift Card can operate chain-wide from a central server lookup
  • Reports on liabilities outstanding, non-issued, redeemed, etc.



    • Label Printing:
  • Prints price tags, shelf labels, talkers, etc.

  • Prints labels based on price-changed items, batches, receiving, orders, etc.
    • Compatible with TEC bar code printers:


    • B-SV4D Desktop Printer
    • B-SP2D Portable Printer with Blue Tooth



    Scales:

     Interface to TEC Scales and Scale View Software


    System Configuration:
  • Easy setup of peripherals, this allows a different set-up per lane

  • Internal drivers for printers, scanners, scales, magnetic card readers, pole displays, keyboards, bank pin-pads, cash drawers, etc.
  • OPOS Support for certain device classes.

  • Supports both receipt and full invoice printing.
  • POS terminals are NOT server dependent

  • Window XP PRO networking with Microsoft SQL Server database server
  • All file communications are executed by the server meaning no down-time on a lane

  • Server maintains setup files for quick restore of POS Terminals


    • Screen and Keyboard Design Tools:

  • Set-up mode provides complete control over screen configuration
  • Remodel both touch screen form layout, button size, text, position

  • Redesign keyboard layout for keyboard based terminals
  • Mix Touch screen and Keyboard terminals in the same store

  • Easy to define keyboard shortcuts


    • Item Pricing:

  • Multi-Zone pricing
  • Multiple price levels per zone

  • Sale prices with start/stop date
  • Normal, Package, Buy one/Get one, Limited Quantity Discounts, Lot Pricing, Mix & Match, $ off and % off

  • Suggested retail for comparison
  • Price like codes



    • Headquarters Data Transfer:
  • Data exchange with headquarter system

  • Stores push sales data to HQ
  • HQ sends price changes and new items to store

  • Communications via modem or internet


    • System features and options:

  • Accounts Receivable
  • Advertising

  • Credit Cards
  • Electronic Journal L-Tracker

  • Extra Workstation
  • Hand Held Portable Terminal (Interface HTML or Serial)

  • General Ledger
  • Inventory Tracking

  • Label Printing
  • Loan Pickup (Cashier Balancing)

  • Price Checker Interface
  • Preferred Shopper Tracking

  • Remote Polling (Data Transfer)
  • Rental Tracking



    • Sales reports allow you to keep a close eye on all aspects of your business. Here are samples of some reports distributed with Symphony PRO that were developed with the native report generator:

    Price Batch Reports:

  • Ad by PLU
  • Ad Loss

  • Batch by PLU Report
  • Batch End

  • Batch List
  • PLU sales by Batch


    • Cashier Reports:
  • Cashier Corrections

  • Cashier Over-Short
  • Cashiers Sales


    • Customer & Accounts Receivable Reports:
  • Account Aging

  • Client by PLU
  • Client PLU by Interval

  • Client SUB-DPT
  • Customer Activity

  • Customer Detail
  • Points Accumulated

  • Points Activity
  • Points by Transaction

  • Statement with Window
  • Statement

  • Total Sales by Customer
  • Transactions by Client


    • Department Movement Reports:
  • Cost - Profit by Department

  • Department Analysis
  • Department by Interval

  • Department Sales Comparative
  • Department Sales

  • Department Weekly By Day

    • ECL Reports:

  • ECL by PLU
  • ECL by Promo ID

  • ECL Report
  • PLU by Promo ID


    • Entry Module:
  • Order Tracking Report after Posting

  • Receiving Tracking Report after Posting

    • Store Financials:

  • End of Day Report
  • Financial Report by Store

  • Financial Report by Terminal
  • Financial Report

  • Financial Snapshot Report
  • GL Financial


    • Inventory Reports:
  • Count Sheet

  • Items below Minimum
  • Movement by Vendor

  • Movement
  • On Hand

  • PLU Inventory Tracking
  • Receiving Summary

  • Stock Value by Department
  • Stock Value


    • Labels:
  • Custom Label Samples


    • Lists:
  • Alias List

  • Bottle Links
  • Cashier List

  • Categories List
  • Customer List

  • Function List
  • Items by Suppliers

  • Kits List
  • List Departments

  • Mix Match List
  • PLU List by Sub-Departments

  • PLU List with Cost
  • PLU List

  • Price Changes List
  • Sub-Depatment List

  • Vendor List

    • Others:
  • Gift Certificates

  • Hourly

    • Product (PLU) Movement Reports:

  • PLU Analysis
  • PLU by Quantity

  • PLU by Sub-Department
  • PLU by Vendor

  • PLU Sales by Interval
  • PLU Sales Comparative

  • PLU Sorted by Amount
  • PLU Tendency Report

  • Zero Movement

    • Sub-Department Movement Reports:

  • Sub-Department Analysis
  • Sub-Department by Interval

  • Sub-Department Sales
  • Sub-Department Weekly by Day

  • Sub-Dept Sales Comparative


    • Enhance the Symphony PRO Back Office Software with an array of add-on modules. Select one or all of the modules to customize the software to fit your customers needs.

    System features and options:
  • Accounts Receivable

  • Advertising
  • Credit Cards

  • Electronic Journal L-Tracker
  • Extra Workstation

  • Hand Held Portable Terminal (Interface HTML or Serial)
  • General Ledger

  • Inventory Tracking
  • Label Printing

  • Loan Pickup (Cashier Balancing)
  • Price Checker Interface

  • Preferred Shopper Tracking
  • Remote Polling (Data Transfer)

  • Rental Tracking


    • Why Symphony PRO?

    Faster Checkout - Scanning items increases customer through put at the point of sale. At busy times this reduces the chance of a customer seeing a long line and not making a purchase.

    Faster Credit card Authorization - Internet authorization can take place in 2 seconds. This reduces lines and customer wait time.

    Accurate Capture of exact item detail - Stock tracking and suggested reorder increases the in stock position of merchandise. This insures that sales are not lost to out-of-stock merchandise and ultimately leads to an increase in total sales.

    Suggestive Item Prompts - Suggesting an item be purchased when another item is purchased will lead to increased average transaction value.

    Transaction Suspend - Putting a transaction on hold go to the car to retrieve a wallet or go back into the store to get an additional item speeds up processing of customers and allows the customer to easily add items to their purchase.

    Automatic Coupon Generation - Coupon generated at the point of sale based on items purchased and redeemable on the next purchase increases repeat visit to the establishment.

    Inventory management - With data from POS the merchandise systems can ensure the proper level of inventory and the proper mix. This increases the productivity of the inventory and not only leads to sales increases (being in stock on what is selling) but also significant cost savings on inventory carrying charges and improved cash flow which in turn increases profitability by increasing payment discounts.

    Suggested Re-Order - Can vastly improve the in stock position of core merchandise and not only increase sales but also significantly decrease operating expenses by not having to assign staff to count on hand and manually prepare purchase orders.

    Reporting - Slow and fast seller reports help retailers identify what is not selling so early markdowns can be taken (an early markdown reduces losses by clearing the item in season often at a much lower discount than later in the season). As well, it can identify other problems with merchandise (incorrect pricing, poor placement in store, breaking size/color problems etc.) and give the store a chance to correct those problems instead of taking a markdown. Fast seller reports tell a retailer when to increase inventory to meet high demand thereby increasing sales.

    Inventory Control - Purchase order generation can save hours of manual writing of purchase orders and ensure timely ordering and receiving of merchandise, thereby increasing in stock on desired items