Automatic Equipment Service, Inc. Policies

These terms are subject to change without notice.

Shipping Methods
 Items purchased will be shipped by UPS Ground within the continental United States, unless otherwise requested by buyer. Items will ship, typically, within 2 to 3 business days for all in stock items. Systems and kits will typically ship within 5 to 7 Business days for all in-stock items. Delivery time for products built to buyer’s specifications will be quoted either in the item’s description, or by e-mail at the time of purchase. If there is going to be a delay shipping your order (such as being out of stock or for any other reason), we will contact you with the expected ship date. We insure all of our customers' packages. We also offer expedited 2nd Day Air, Next-Day Air, and skidshipping for larger orders (contact your sales associate for details). Shipping deliveries are based on business days and UPS operating schedules. We are happy to accommodate any special shipping needs. If you have any questions about how best to ship a product, feel free to contact us and we'll be glad to help. Buyer is responsible for all shipping costs up front. Multiple items purchased will be combined, where possible, to save on shipping.

Payment Methods Accepted
 We accept Visa, Master Card, Discover and American Express. You can also pay for your purchases by Cashiers Check or Money Order. We accept Personal Checks, however, checks must clear before product will ship. Your credit card will not be charged until product availability is confirmed, and your order is ready to ship. We guarantee that your transaction online will be 100% safe and secure.


Return Policy

DEFECTIVE PRODUCT RETURNS
On rare occasions customers may receive a product that fails out of the box. Defective products must be reported within 10 business days of receipt. Many times, these problems are related to configuration or other technical issues. We offer free technical support Monday through Friday 9 a.m. - 4 p.m. eastern standard time to solve these issues. Item(s) not being compatible are not considered defective/DOA. In the event that tech support determines the product is defective, we will require a cross shipment guarantee to be completed and faxed back to us. We will then ship a replacement product with either a return label or we will send UPS to pick the item up. The item MUST be packed in the same way you received it, in the original packaging. All components, manuals, etc must be returned. The product will be tested and inspected upon return. If the item is not defective, a diagnosis charge and return fee of up to 10% of the purchase price may apply. Beyond the allowed DOA period, the manufacturer's warranty takes effect. Automatic Equipment Service, Inc. honors the manufacturers warranty on all products purchased through us.

NON-DEFECTIVE PRODUCT RETURNS
We strive to make your purchase quick, accurate, and easy. It is important to verify an item is compatible with your software or operation prior to ordering it. We will not accept return of products after 20 days. ALL returns require a return authorization number (RMA#) from customer service. To insure the quality of product customers receive, Automatic Equipment Service, Inc. will only accept returns that are 100% complete and in NEW, UN-USED condition.

Factory sealed returns are subject to a 10% re-stock fee or $10 per item, whichever is greater.

Open box returns are subject to a 15% fee or $25 per item, whichever is greater. The item(s) must still be in COMPLETE, NEW and UN-USED condition.

No shipping charges will be reimbursed. Customer will pay for return shipping charges.

Failure to return the item(s) in the COMPLETE original packaging will result in refusal. This includes boxes, manuals, disks, accessories, packing materials, and said packaging is not damaged, marked or otherwise not acceptable for resale.

All returns are inspected upon return. This process can take a couple of weeks. Please allow 2—4 weeks from the return date for credit to be issued.

Software, consumable supplies (paper, ribbons, ink cartridges, etc),. special order items and parts are non-returnable/non-refundable. Special order items are any items not available at our online store. Please make your selections for these items carefully. Most software has a demo version available, which we recommend you review prior to purchasing the software.

Holiday Season Shipping:
As you know, the holidays can overwhelm the major shipping companies. Our carriers (UPS and FedEx) do not guarantee any ground shipments to arrive on schedule. This means our standard 3—7 day shipping may arrive a couple of days late. We will do all we can on our end to get shipments processed quickly to help offset this as much as possible. We can only do so much during the holidays. For urgent shipments, we recommend overnight or 2nd day air service.

Price / Website Accuracy
 We make a best effort to keep the information on our site accurate. Prices are subject to change without notice. In the event that a price is found to be incorrect or a product is not accurately depicted (features, etc),. we will contact the customer to inform them of this. All information is believed to be accurate, but is not guaranteed.